An overview of: • Understanding the role and responsibilities of the Chairperson. • The role and responsibilities of the Initiator, Employee Representative and the other parties in the hearing. • Differentiating between Misconduct, Poor Performance and Incapacity. • Procedural fairness requirements before, during and after the hearing. • Making & motivating a substantively fair finding. • Considerations for a substantively fair sanction. • Appeals & CCMA referrals.