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Please Note: This workshop is split over two morning sessions, presented on 12 July and on 19 July. An overview of the role and the responsibilities of the Chairperson and reference to the roles of the other parties in the hearing.

Arbitration awards for unfair labour practice or unfair dismissals can be costly if ruled against you.

Learn how to effectively prepare and present cases at CCMA/Bargaining Councils.

• Techniques to handle conflict assertively. • Understanding the impact of emotions on behaviour and techniques for controlling emotions. • Sources of conflict in a business, including positive and negative characteristics of conflict in the workplace. • Techniques for strategising and planning for a confrontation • How to confront a person who is offending you in a constructive way • Negotiating resolutions to conflict • Signalling techniques, which are portrayed in various workplace interactions; • Handling conflict between employees.

• Creating an understanding of the Employment Equity Act (EEA) including 2013 Amendments • Purpose and aims of the EEA and its relationship with other labour legislation and the Constitution. • What constitutes discrimination and the forms of discrimination prohibited by the EEA including direct and indirect discrimination. • The requirements of medical testing, psychological testing and similar assessments as set out in the EEA. • Timeframes for the lodging of disputes pertaining to unfair discrimination. • The role of the EE /Training Committee and who should be represented on that committee. • Barriers that affect previously disadvantaged people. • The development of equity related plans and policies. • Communicating equity related plans and policies to stakeholders. • Implementation of agreed equity related plans and policies. • Monitoring and evaluation of equity related plans and policies.